Customer Care

Easy Ways to Order:                                    

Gift cards and gift certificates are easy to redeem. Simply show the gift card or certificate at the time of purchase and the credit will be applied to your purchase.

Do you charge sales tax? 

For orders shipped to Canada addresses there is a 6% goods and services tax (GST). The GST will change to 5% January 1, 2008. We do not charge a provincial sales tax (PST) as there is no PST  in Alberta.
For orders shipped to destinations outside of Canada we do not charge a tax. Customers are requested to comply with their state's/country's tax regulations regarding internet purchases.

How can I check the status of an order? 

We make every effort to pass along new information to you by email or phone regarding your order. You are welcome to contact us to inquire further about your order status.

What is your return policy?

Simple process for returning an item:

1.        Contact our Customer Care by either calling 1-800-528-4278 or e-mailing us at info@picturethisgallery.com  to obtain return instructions.

2.      We can provide you with a  Return Service label or for an additional charge, we can set up a pick up for you. You are responsible for shipping costs. We will send you a return label via email.

3.       Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return back to Picture This framing & gallery. You are responsible for artwork damaged in return transit.

If you are returning a product because it was defective or we shipped you an item that you did not order, Picture This framing & gallery will pay the return-shipping costs.

Can I send my order as a gift?

Yes, art and picture framing make great gifts and can be sent with a complimentary, handwritten gift card. Just type in your Gift Message in the comments area when ordering online, and list your lucky recipient as the Ship To address or contact us to talk to a live person during regular gallery hours.

What about refunds?

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of Picture This framing & gallery receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs, Picture This framing & gallery does not credit you the shipping and handling costs. We cannot accept items that have been damaged or altered. We will notify you of the status of your return by e-mail or postal mail. If you have any questions, please call us toll free 1-800-528-4278, M-F, 10am-6pm, Thursdays 10am-7pm Saturdays 10am-5pm. (MST).

What are your hours of business?

Gallery Hours: Monday - Friday: 10am till 6pm ,Thursdays: 10am - 7pm, Saturdays 10am till 5pm MST (mountain standard time)

What about shipping?

All items are carefully packaged to prevent damage during transit. Picture This framing & gallery ships with a variety of carriers to provide the best service and lowest cost for our clients. To see shipping rates click here.

In many cases, rush shipping or an approved carrier of your choice is available for an additional charge. For more information about our shipping, please contact our Customer Care toll free by dialing 1-800-528-4278 or via email at info@picturethisgallery.com .

In Canada we generally ship by Greyhound or Canada Post. To the US, Fedex or Canada Post.

If you have questions about delivery times, or tracking packages, please e-mail us at info@picturethisgallery.com , or call us at 1-800-528-4278. Our Customer Care hours are
M-F, 10am-6pm, Thursdays 10am-7pm Saturdays 10am-5pm. (MST).

Do you ship to P.O. boxes?

We do ship packages to P.O. boxes in Canada through Canada Post. To the US a street address is required.

What if my item is damaged in transit?

If your package appears damaged, or once opened, you find damaged artwork, call us toll free,1-800-528-4278 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.